| If you don't find the answer to your question here, please e-mail us at:. store@fdnyfirezone.org To receive information on upcoming events, items and promotions please enter your email by going to the "Mailing List" icon in the red column. Store Locations Besides this web site, we sell our merchandise at two locations in Manhattan: Fire Zone Fire Safety Education Center 34 W 51st Street (between 5th & 6th Avenues) (bring your kids along to play with a real fire truck) HOURS: Monday-Saturday, 9:00 a.m. – 7:00 p.m. Sundays & Holidays, 11:00 a.m. – 5:00 p.m. Closed Thanksgiving Day, Christmas Day, New Year's Day and Easter Please call for extended Holiday hours. For information, call 212-698-4527 or e-mail at: store@fdnyfirezone.org Fire Zone boutique at Bloomingdales New York City - 59th Street 1000 3rd Avenue Men's Floor The FDNY name and logos are the exclusive property of the Fire Department of the City of New York being used under the license and may not be reproduced or copied without its express written permission. Fire Zone merchandise is authentic and licensed. Please do not buy products that don't have the official license. Phone Orders To place a phone order, please call us at 212-698-4527 or 1-866-469-3369. Visa, Mastercard and AmEx payment only. Customer Service For all order-related inquiries contact: Customer Service FDNY Fire Zone 34 W 51st Street New York, NY 10020 Phone: 212-698-4527 Toll Free: 1-866-469-3369 Fax: 212-698-4522 E-mail: store@fdnyfirezone.org Online and Phone Order Payments We accept the following major credit cards: Mastercard, VISA and American Express. Sales Tax New York State orders will include an 8.375% tax depending on the item. There is no sales tax imposed on the purchase of clothing valued under $110. New Jersey orders will include an additional 6% sales tax. Shipping In the US All US orders are shipped UPS ground unless otherwise specified. UPS Ground does NOT include Canada. DELIVERIES CANNOT BE MADE TO P.O. BOX NUMBERS. TO ENSURE HOLIDAY DELIVERY, INTERNATIONAL ORDERS MUST BE PLACED BY 12/1/08 AND DOMESTIC ORDERS BY 12/12/08. To ensure prompt package delivery, other shipping options are available for an additional charge. Please inquire at: store@fdnyfirezone.org. Dimensional weight charges may occur for next day, 2nd day and air sends if items do not fit in the provided UPS box. Shipping charges are calculated depending on the dollar amount of your purchase: UPS GROUND
SHIPPING PRICE MAY VARY BASED ON WEIGHT AND SIZE OF BOX. International International Shipping (shipping outside the Continental US) is shipped via USPS Airmail Parcel Post. ALL DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER. DUTIES AND TAXES WILL BE C.O.D. UPON DELIVERY. PLEASE ALLOW ADDITIONAL DELIVERY TIME FOR USPS AIRMAIL PARCEL POST. THE FOLLOWING ARE RATES FOR INTERNATIONAL USPS AIRMAIL PARCEL POST:
SHIPPING PRICE MAY VARY BASED ON WEIGHT AND SIZE OF BOX. Returns and Exchanges If you are not completely satisfied with your purchase, you may return the merchandise for a replacement or exchange within 30 days from receipt. A copy of your receipt must be included with the returned merchandise and a note indicating your request. Merchandise for return or replacement should be sent to: Customer Service FDNY Fire Zone 34 W 51st Street New York, NY 10020 |